Refettorio Felix at St Cuthbert’s

18 February 2018

We are hiring a new Manager

We are looking for a new enthusiastic Manager for St Cuthbert's to provide leadership and management, and to oversee the Refettorio Felix at St Cuthbert's and its activities.


Centre Manager, London, UK.

Responsible and accountable to: Chairman, Council of Management (the Trustees), St Cuthbert’s Centre
Hours of work: 37 hours per week. Some weekend and evening work may be required.

Primary purpose

  • › To provide leadership and manage the Centre, its staff and volunteer team.
  • › To manage all resources in an efficient and effective manner. Adhering to all requirements in relation to the Centre’s policies, procedures and external legislative requirements.
  • › To act as the ambassador for the Centre and develop beneficial relationships with external organisations to ensure the sustainability of all services.
  • › To actively seek out fundraising opportunities through developing beneficial relationships and to maximise the potential and income from external lettings.
  • › To find resources for fundraising support i.e. pro bono.
  • › To ensure a high quality, consistent service to all clients who attend the Centre.
  • › To work with the Trustees to update the strategic plan for the Centre following the integration of the Refettorio service into the Centre and to actively lead business planning. The post holder will report to the Council of Management at its board meetings and meet with external bodies as required.

Main duties and responsabilities

1. Centre management and leadership

  • › To ensure an adequate number of suitable and appropriate staff is employed to achieve the Centre service’s aims. Ensure staff are recruited within an equal opportunities framework.
  • › To ensure that staff are inducted, supervised and supported according to the Centre’s policies and procedures, ensuring that all staff are appropriately trained to meet their responsibilities and work effectively as a team.
  • › Ensure legal requirements are met and that all appropriate policies and procedures are in place to support and develop the staff.
  • › Conduct regular supervision sessions and annual appraisals with directly managed staff.
  • › To maintain good relationships with the client group, and include them, as appropriate, in the delivery and review of the service.
  • › To ensure that all volunteers are individuals who are capable of working with our client group and are well supervised and supported.

2. General Administration

  • › To develop and maintain good working practices through the service’s policies, procedures and guidelines. Ensure all policies and procedures are regularly reviewed, developed and updated.
  • › To maintain appropriate and consistent administrative records and systems to ensure the effective and efficient running of the Centre.
  • › To support the operations manager develop appropriate metrics to evaluate the service effectively and collect, collate and monitor all relevant information. To maintain appropriate records and statistics of the client group and of the services provided.
  • › To engage effectively with all stakeholders, partnerships, trusts, and supporters on the efficiency, effectiveness and delivery of services. To include production of an annual review and reports as required by external bodies and the Board.
  • › To prepare reports for and actively participate in Council of Management meetings.

3. Refettorio Felix@St Cuthbert’s

  • › To ensure that the ethos of Food for Soul is embedded in the Centre’s food service and events.
  • › To ensure that wherever possible surplus food is used for all food preparation.
  • › To develop and embed a culture of waste reduction and ethically sourced food prep and delivery.
  • › To develop the ‘visiting chef‘ programme to support and develop the Centre’s chefs and ensure that our clients continually experience healthy, nutritious, interesting meals.
  • › To ensure all food storage, preparation, cooking and delivery meet all legal and hygiene requirements. To ensure all documents and records are kept up to date.

4. Fundraising and Partnership

  • › To ensure an up to date knowledge of, and good working relationship with, other relevant services and organisations.
  • › To ensure all databases of funders, volunteers and other contacts are kept up to date.
  • › To actively seek and manage new fundraising opportunities (in conjunction, where appropriate, with other appointed fundraisers for the Centre).
  • › To actively network and seek relevant partnerships/links with interested bodies and those that may assist by funding the charity or gifts in kind to enhance and support our services.
  • › To lead and support fundraising opportunities by networking and supporting funding applications.
  • › To carry out marketing and public relations activities to raise the profile of the organisation’s services.
  • › To carry out administrative tasks such as applying for grants and other sources of funding.

5. Finance and Commercial

  • › To practice and maintain good financial management within the agreed budget.
  • › To ensure that proper financial policies and procedures are followed, and financial records are controlled and maintained, including staff salaries.
  • › To liaise with the Treasurer on all purchases (over agreed amounts), income, and expenditure.
  • › To ensure all relevant staff are aware of cash handling policies at the Centre.
  • › To ensure that income is maximised through hall hiring and that events are fully costed and appropriate financial and management controls are in place.
  • › To undertake and lead relevant publicity tasks to promote awareness and, in doing so, increase income via donations/grants.

6. Premises and equipment

  • › To ensure all relevant Health and Safety requirements are in place.
  • › To ensure the premises are accessible, safe, secure and meet all legal requirements and kept in good condition at all times.
  • › To ensure regular risk assessments are carried out.
  • › To ensure all relevant registers such as equipment/assets registers are up to date.

Education, experience and skills required (E=Essential, D=Desirable)

  • › Experience in a management role preferably in health, social care, non-profit or voluntary sector E
  • › Proven experience of financial and budgetary management E
  • › Previous experience in managing individuals and teams E
  • › Previous experience and demonstrable success in fundraising including running campaigns, donor development and submitting applications E
  • › Proven knowledge of recent legislation and external issues relevant to sector E
  • › Computer literacy including Microsoft Office E
  • › Degree qualification or equivalent in related field D
  • › Understanding and appreciation of the pivotal role that food can play in improving physical and mental well being D
  • › Experience of providing hospitality services in a commercial or revenue-generating setting D
  • › Working knowledge of community resources D

Personal qualities

  • › Strong organisational and communication skills E
  • › Confident, self-motivated, ability to work under pressure E
  • › Enthusiasm and ‘can do’ attitude E
  • › Passion for alleviating food waste, improving diet of our clients and reducing harmful environmental waste E
  • › Ability to manage and lead change E
  • › Sensitivity to issues surrounding individuals experiencing homelessness, isolation, substance abuse and/or mental illness.
  • › Empathy and understanding of this client group and passion to improve lives E

This job description is provided as a general summary of common job duties performed by individuals assigned to this role. It is not all inclusive and the post holder may be requested and expected to perform additional duties, within reason, as requested by the Board of Trustees.

To apply, please follow the links below:

Note for Applicants Application Form