We’d Like to Introduce Regular Volunteer Graham

Graham has been volunteering at the centre for many years and when the Covid-19 crisis hit he became a vital part of our story. Read his account of volunteering at this very challenging time.

As one of the volunteers who’s been in regularly before and since the outbreak of Covid-19, Graham has a unique perspective on how this pandemic has affected the centre, those working there and those who use it. Our Italian collaborators Food For Soul asked Graham how he felt about the situation. It makes for a very honest and heart-felt read.

Q: In a cosmopolitan city like London, how have you seen the situation change? We have been reading of many different initiatives to help people who are most in need. Could you tell us more about how London is showing solidarity during this global emergency?

A: I think London was slow to embrace the lock down. Perhaps it was the Blitz spirit or the fact that we know we live in a melting-pot of different cultures and close living. But now I see a new London: quiet streets, less planes and cars (better air quality!) and a new camaraderie between residents. There is a real sense that we are all in this together. I might pass people in the street by walking away from them, but now there is a friendly wave as we are doing so, even between complete strangers.

Q: What initiatives have you been taking part of at Refettorio Felix? How has the service been different?

A: My wife first introduced me to Refettorio Felix three years ago as she was volunteering for The Felix Project. I had some time available between jobs then and used to work one lunch service per week for a few months. Once again I had some time available from the start of 2020 and so resumed my once a week lunch service. It’s great to see that the service has the same amazing food, passionate people working there and grateful clientele. In the last month though we’ve had to adapt to changing Covid-19 crisis by serving takeaway food and I’ve increased the number of days that I’m helping each week.

Q: Have you seen a shift in the guest population who seeks support from the Refettorio? Have you been serving more or fewer people?

A: Since we’ve been serving takeaway food there has been an increase each week in the numbers of clients coming to us. Unfortunately this seems to be because many other centres in West London have had to shut, so now our work is more important than ever.

Q: How have those who usually receive support from Refettorio Felix been affected by the social distancing measures? Has it changed their attitude? Are they more scared and distant, or are they seeking community spirit and social contact?

A: Our clients are disappointed to not be able to use more of the centre’s facilitates (for example, clothes washing, showers and phone charging) but they understand why we’ve had to close those services until it is safe to reopen them. We’ve seen that our guests are very respectful of social distancing when coming to us to collect lunch.

Q: I think a lot of people are feeling powerless in a moment like this and they would like to do a lot more for their communities. What are, in your opinion, some of the ways in which people can support one another while respecting the new health measures?

A: From my personal perspective once we got over the shock of lockdown, adjusting to the new reality and a binge-fest of Netflix, we were looking for more meaningful ways to help. In the last few days I’ve seen amazing examples of creative thinking to help others. Several companies I work with have changed their service to provide free services to NHS staff or to vulnerable people. Examples of this include Bubble offering free child care to NHS staff, Hiyacar offering free car rentals for NHS staff in London to get to and from work or longer journeys and Pinga, an app with free delivery for convenience store products delivered to the door of vulnerable people. These were projects that would have taken months previously to organise, but instead rolled out within days. I’m seeing examples of this spirit all across London, from neighbours, friends and business contacts. It’s great to see at this time of need.

Q: You brought your son Rory to volunteer at the Refettorio Felix. Why did you decide to do it? Do you think this could be a way to raise awareness and a sense of responsibility in young people?

A: I’ve brought two of my three sons to help on shifts in the past two weeks. Rory, who is 23 and a actor, and Evan, 18 in the final stages of his A levels. My other son Finn, 21 is head down in his final Masters dissertation so I’ve haven’t roped him in yet. To be honest I brought both of them for two reasons: we needed the help; one of the days we had to prepare and distribute 270 meals and we needed all the hands we could get. Also, it got them out of the house for a very worthy cause and I felt it would be good for their mental health and self-esteem at this difficult time for us all.

Q: How has your role as a volunteer changed? Is the management of volunteers by the Refettorio any different from before?

A: A lot of the volunteer team are experienced now, and we’ve got to know each other well. We get straight to work as soon as we get there and know the ropes for how to get the food out efficiently each lunchtime.

Q: How do you think this situation is changing our relationship with one another? Do you see any positive aspects or lessons that we can learn from this situation?

A: I hope and feel confident that some positive changes will come out this crisis. We’ve learned that society can make big changes to adjust for causes that are important. We’ve all learned to care more about others – even if they are not part of our inner circle of friends and family. I hope we can apply these principles to other major issues like climate change in the years to come. But we mustn’t forget that in the short term the people least able to cope are paying the biggest price during this crisis, and they need our help now.

And on a much lighter note, Food For Soul like to profile all volunteers by asking a few very important questions:

Name: Graham Hobson
Age: 55
Job: I have been an entrepreneur, business advisor, technologist, coach. I also created a company called Photobox.
Favourite recipe: Roast chicken dinner. I’m good at it. It’s tasty and nutritious and brings the family together.
Passions: running, reading, music, cool technology.
Introvert or Extrovert: “ambivert” – I’m quiet at times, outgoing at others. I’d say I was 6 or 7 out of 10 on the scale towards extrovert.
Messy or Organized: very organised !
Pizza or Ice-Cream: pizza – always savoury before sweet.